DEAR HARRY: I just had a terrible experience with my bank.
I called the number on my check-reorder form and spoke with a man who treated me like a child. He asked a series of questions in a condescending manner. He wanted my Social Security number, my address and finally the amount of the last check to clear.
He had a different check than I did because he had a statement that was later than the last one I had. He told me that I would have to stop at a branch because he could not get enough verification. I told him that I could not do that because I'm disabled. "Too bad," he said and then hung up.
My reorder form had the address of the printer as an alternative to calling, so I sent the form off with no further ID. I got the checks this morning.