Thursday, July 30, 2015

Bad and good news about US Airways

US Airways has improved its service in recent years, as evidenced by government rankings that show higher scores month by month. But that didn't keep PHL's largest carrier from placing last in a new survey of 14,000-plus readers of Consumer Reports magazine. Inquirer beat reporter Linda Loyd did a masterful job today of weaving togehter two stories, the survey results and the monthly report from the U.S. Bureau of Transportation Statistics on airline and airport performance. Find her story at this link.

Bad and good news about US Airways

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US Airways has improved its service in recent years, as evidenced by government rankings that show higher scores month by month. But that didn't keep PHL's largest carrier from placing last in a new survey of 14,000-plus readers of Consumer Reports magazine. Inquirer beat reporter Linda Loyd did a masterful job today of weaving togehter two stories, the survey results and the monthly report from the U.S. Bureau of Transportation Statistics on airline and airport performance. Find her story at this link.  

Another thought about the Consumer Reports survey. I'm a great admirer of Consumers Union and the mnagazine but it's important to note that its surveys on travel involve a great many people who fly once a year. One bad flight can color an opinion, so keep that in mind if you see the full article on airlines. 

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About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
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