Another air-travel, aviation blog I recently discovered, Jetwhine, has an informative post today about how Southwest Airlines studied human engineering -- how we do things -- to come up with its unique boarding process. Like many blogs, including this one occasionally, it takes author Robert Mark a few paragraphs to get to the point, but keep reading. It's a great example of how Southwest has processes in place to think through everythig it does and continuously innovate.
About Tom Belden
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