MJ Freeway, the company awarded a $10.4 million contract to track all of Pennsylvania's medical-marijuana commerce, suffered major disruptions over the weekend, causing some businesses in cannabis-legal states to suspend work for hours.
The state Department of Health contracted with MJ Freeway in April for software that will track all cannabis produced in the state from seed to sale. The software will also be used as the state's registry for patients, caregivers, and practitioners who will participate in the program, which is expected to begin in early 2018.
The outages required retailers and dispensers to record all sales by hand. In an email received late Monday, a spokeswoman for Denver-based MJ Freeway said service had been restored.
"On Saturday afternoon and Monday afternoon, we observed performance issues with our legacy Tracker software product," wrote Jeanette Ward. "All client sites were taken offline for a period of time on Saturday evening and Monday afternoon to resolve the issues as quickly as possible. On both days, service was restored within a few hours, and client sites are currently live."
The affected software is not the same product that MJ Freeway sold to Pennsylvania, Ward said Tuesday.
The disruption — it was unclear if it was the result of a crash or a deliberate attack — was the latest of several setbacks for MJ Freeway, which has provided tracking software for several states and a point-of-sale system for about 1,000 marijuana retailers nationwide.