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That technology, he adds, also gives the team insight into some of their basic customer-service practices. By fans having their bar code swiped as they enter the ballpark, "we know what time these tickets come into the ballpark and we know what gate they come to, so we know how to staff the parking lots," Buck says. "We know how early to open Ashburn Alley, because we know that 2,400 people on an average weekday will be in the gates before 5:30."
Advances in gathering content and distributing it figure to cultivate more revenue sources. "It's the old line, content is king, and the more you can provide in this day and age of 'I want it now' extends to everything you're trying to do," he says.
Major League Baseball tapes every game that every team plays and by 9 or so the next morning offers fans a chance to watch the entire game or an abridged version, all the hits and outs edited to 22 minutes. "I don't think a whole lot of people realize it's out there," says Buck. "That's the first stage of it. The second stage is how it gets distributed to the fans. Right now it's on phillies.com, but someday soon it could be on your local rights-holder . . . or come across on your phone. That's not in the too-distant future."
. . . When you can own your Eagles-themed Swarovski crystal-studded helmet-shaped handbag for 3 grand? That was among the items for "the glamorous female football fan" on display at the NFL's recent Hardlines VI Trade Show. *
- Paul Vigna
Panel's views on a dinner fantasy? See go.philly.com/meals
Join the panel? Send e-mail to vignap@phillynews.com.
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