Free Library of Philadelphia
1901 Vine St.
Philadelphia , PA 19103
215-686-5322
Help us make this site useful-- to citizens and the
city. When posting, be as concrete as possible, whether your
review is positive or negative. Try to include:
-Date and details of experience.
-Was your situation resolved?
-What do you wish someone had told you before you dealt with the department?
-If the city offered to correct the situation, what would you tell them they’d have to do?
Use your real name if you can. (Or let us know how to reach you.) We follow up on many of the reviews posted here to write stories. Also, the city often asks us to help them reach people to resolve their problem.
Complaints about specific employees should be directed to their departments. We reserve the right to edit or remove profane, abusive, or unhelpful reviews.
Have a suggestion for how to make City Howl better? Call the hotline at (215) 854 5307 or email dmerrell@philly.com.
-Date and details of experience.
-Was your situation resolved?
-What do you wish someone had told you before you dealt with the department?
-If the city offered to correct the situation, what would you tell them they’d have to do?
Use your real name if you can. (Or let us know how to reach you.) We follow up on many of the reviews posted here to write stories. Also, the city often asks us to help them reach people to resolve their problem.
Complaints about specific employees should be directed to their departments. We reserve the right to edit or remove profane, abusive, or unhelpful reviews.
Have a suggestion for how to make City Howl better? Call the hotline at (215) 854 5307 or email dmerrell@philly.com.
Style:
Help us make this site useful-- to citizens and the
city. When posting, be as concrete as possible, whether your
review is positive or negative. Try to include:
-Date and details of experience.
-Was your situation resolved?
-What do you wish someone had told you before you dealt with the department?
-If the city offered to correct the situation, what would you tell them they’d have to do?
Use your real name if you can. (Or let us know how to reach you.) We follow up on many of the reviews posted here to write stories. Also, the city often asks us to help them reach people to resolve their problem.
Complaints about specific employees should be directed to their departments. We reserve the right to edit or remove profane, abusive, or unhelpful reviews.
Have a suggestion for how to make City Howl better? Call the hotline at (215) 854 5307 or email dmerrell@philly.com.
-Date and details of experience.
-Was your situation resolved?
-What do you wish someone had told you before you dealt with the department?
-If the city offered to correct the situation, what would you tell them they’d have to do?
Use your real name if you can. (Or let us know how to reach you.) We follow up on many of the reviews posted here to write stories. Also, the city often asks us to help them reach people to resolve their problem.
Complaints about specific employees should be directed to their departments. We reserve the right to edit or remove profane, abusive, or unhelpful reviews.
Have a suggestion for how to make City Howl better? Call the hotline at (215) 854 5307 or email dmerrell@philly.com.
Hours: Mon.-Wed. 9 am-9 pm; Thu.-Fri. 9 am-6 pm; Sat. 9 am-5 pm; Sun. 1 pm-5 pm
Having actually worked in the Library system for about a year, and dealing with them from time to time; The Library services aren't that bad. But, on the whole, the Librarian Assistants, and the Librarians need some hospitality training. I remember when I worked at the central library, most of the people I worked with had a certain sense of entitlement. The usual demeanor of the library worker is "why are you bothering me for help?" They never came out and said this, but it was apparent. The actual services that the library provides is definitely a positive for the community, and the libraries would be sorely missed. I just think the Librarians should be way more helpful, and smile from time to time.