What do passengers steal from planes? Anything that isn't bolted down.
Among the items snatched from commercial flights: coffee mugs, cutlery, blankets, life jackets.
Yes. When Joyce Kirby worked as a flight attendant, she says, passengers routinely grabbed the emergency flotation devices under their seats before leaving the plane. "We had to check each seat after each flight to make sure each one had a vest," recalls Kirby, who now runs a tour operation in Palm Coast, Fla.
But the "what" isn't as interesting as the "why." If passengers are taking everything they can carry when they leave planes, it may say more about the airline industry than it does about them.
Not long ago, I took a hard look at the problem of disappearing hotel amenities. Experts suggested hotel resort fees — which leave guests with the impression that everything is included — may be to blame for a rise in thefts.
The airline issue is similar. Fees are everywhere, and travelers don't always have a choice about paying them. Many are stealing stuff because they're angry.
How much do passengers steal from planes? There are no recent surveys on airline theft, and airlines don't publicly report thefts. But there's plenty of anecdotal evidence from my readers and from colleagues like Brian Sumers, a writer for the online trade publication Skift, who recently observed that passengers were stealing upgraded amenities such as pillows and blankets from first class.
United Airlines last year reportedly sent a memo to flight attendants noting "some confusion about which amenities may be taken off the plane at the end of the flight." The pillows and blankets in first class, it said, don't come with the flight.
"Even if only a small number of these items are taken off each flight, that can quickly add up to millions of dollars across our network over the course of a year," the memo warned.
Let's quickly review the items people regularly lift from planes.
These are hardly the only items passengers steal from planes. Some items are surprising because it's unclear what the passengers will do with them. That includes warning placards ("Life Vest Under Your Seat"), tray tables, and, as one flight attendant told me, "the wings right off my uniform blazer, which was in the aisle seat."
So what's behind the in-flight thefts? Blame the increasingly frayed relationship between passenger and airline. A generation ago, when fares were a little more expensive, they included a lot of things, like the ability to check a bag, reserve a seat, and enjoy a decent meal. Today, everything is extra, and that irks some passengers, who feel airlines are taking advantage of them. Stealing a cup or a life jacket is payback.
Passengers sometimes have a right to feel exploited. When the airline charges exorbitant prices for bland meals, it's easy to justify pilfering a bag of pretzels from the galley. Likewise, when a carrier charges five figures for a premium seat, you might assume the pillows and blankets are included.
"I think taking things from airplanes is more of a moral choice than anything," says Andrew Mondia, an actor in Toronto. Like most passengers, he already knows what he's allowed to take and what he isn't: If it's disposable, you can take it; if not, ask.
There's a way to stop airline passengers and hotel guests from stealing. Make the travel experience fair and as free of fees as possible. But these are industries that became enormously profitable by inventing surcharges. It's unlikely they'll give that up.