BAD INFORMATION. Threats to cut off electricity. Inadequately trained customer-service representatives with attytood. That's what some hapless customers of Philadelphia Electric Co. have endured in the aftermath of an October changeover in the billing system that has wreaked havoc with some accounts.
WILHELMINA JONES and her daughter made sure to do their homework before renting their house in Southwest Philadelphia. Jones is ailing and out of work and her daughter was eight months pregnant at the time. The $3,000 they had for rent and security deposit was a gift from a family member; there was no more where it came from.