Sunday, May 24, 2015

Jeff Gelles

Jeff Gelles
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Jeff Gelles covers consumer and technology topics for the Inquirer and writes the weekly Consumer 14.0 and Tech Life columns for The Inquirer.  He welcomes comments in this blog as well as calls and e-mails about consumers' concerns. Contact him at 215-854-2776 or Follow him on Twitter @jeffgelles.

What can a wronged consumer do to make a situation right? What's a reasonable response? What counts as an overreaction?
Even when she goes to the movies, Susan Weinstock was saying, she can't get away from a topic that has possessed her work for much of the last four years:

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