Wednesday, February 10, 2016

Vitamin offer smells bad

DEAR HARRY: I made the mistake of getting involved in a free-trial offer on vitamin pills. I ordered the sample pills and gave them my credit-card info for the shipping charge of $4.95. The ad was not clear as to how I could stop them from billing the cost of $89.95.

I notified them within 30 days, as the ad instructed, that I was not happy with their vitamins, and I thought that was the end of it. But the fine print in the ad (which I still have) stated that I had to return any remaining pills, which I did not do. I could hardly read the small print. Only six pills were left. I complained to the customer-service department, and it was like talking to a brick wall. My credit-card issuer refused to do anything based on the small print. I feel I was duped. How can I get them off my back?

WHAT HARRY SAYS: It certainly looks like their ad was deceptive. I don't know what kind of vitamins they were or how many you got, but $90 for a bottle of pills that were all-but-consumed in under 30 days has the look of a scam. Get your congressman to write a letter to the Federal Trade Commission's Board of Consumer Complaints on your behalf. It will get faster attention than a letter from you. A follow-up call can do wonders with various government departments.

Email Harry Gross at, or

write to him at Daily News, 801 Market St., Philadelphia, PA 19107. Harry urges all his readers to give blood. Contact the American Red Cross at 800-Red Cross.
Daily News Personal Finance Columnist
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