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City Howl's 'citizen wish list'

FOR THE PAST two years, City Howl, (www.thecity howl.com) has invited taxpayers to comment on the quality of their services from and interactions with city government. Our weekly Help Desk column tries to solve problems that come to light on the site. Howl's unscientific analysis identifies this "citizen wish list" from the city:

FOR THE PAST two years, City Howl, (www.thecity howl.com) has invited taxpayers to comment on the quality of their services from and interactions with city government. Our weekly Help Desk column tries to solve problems that come to light on the site. Howl's unscientific analysis identifies this "citizen wish list" from the city:

* A more aggressive response to vacant properties;

* Abatement of animals, especially raccoons;

* Residential street-cleaning;

* Parking enforcement on residential streets that the Parking Authority doesn't cover (not a top priority for police, whose job it is.)

Even more than this, residents want a more customer-friendly city. We've heard repeatedly from residents who call multiple departments about a problem, only to be told by each one that it's not its responsibility. These exasperated folks want the departments to step up and help figure out how to get problems solved.