In-car navigation systems have become essential options in recent years to help directionally challenged motorists find their way to given destinations.
Unfortunately, many GPS users seem to be trading one level of frustration for another when venturing into unfamiliar territory. According to the 2011 U.S. Navigation Usage and Satisfaction Study conducted by J.D. Power and Associates in Westlake Village, Calif., about a third of all users find factory-installed nav systems to be difficult to operate, particularly with regard to inputting destinations and using voice recognition controls. Other common glitches involved addresses not being found, receiving indirect routing, a map not showing enough street names or points of interest or difficulty finding the desired menu or screen.
The study reports that of all original-equipment navigation systems, the Garmin-supplied unit in the Dodge Charger and Chrysler 300 and the Hyundai-Mobis hardware in the Hyundai Genesis Coupe registered the least frequency of complaints.
