Most consumers are baffled by the latest onslaught of unwanted telemarketing calls, according to a new survey by the Consumer Federation of America. To fight back, the CFA has prepared a valuable primer on consumers' rights - click here to see it. You can also watch this CFA video, below, illustrating some of the risks.
More than half the 1,008 people that CFA surveyed were on the Do Not Call registry, the CFA's Susan Grant said at a news conference today where she discussed the survey's findings. But those consumers were no more knowledgable about their telemarketing rights than those who weren't on the registry.
"Knowing your rights can help you tell the difference between legitimate telemarketing and scams," Grant said. "Legitimate companies usually follow the rules, but scammers don't."
Why scammers can so easily circumvent the Do Not Call list, and place so many illegal robocalls, is another story - a technological cat-and-mouse race that I wrote about here. No word so far on the Federal Trade Commission's success in identifying a technological solution to the problem. The winners of its $50,000 Robocall Challenge will be announced April 15.