Monday, August 31, 2015

Repeat call center founder hiring hundreds in Blue Bell

CompanyVoice, the Claudia Timbo-Eric Raymond partnership, plans to compete with her previous company, Corporate Call Center

Repeat call center founder hiring hundreds in Blue Bell

0 comments

For the third time in 15 years, Claudia B. Timbo has started a new call-center company in Blue Bell. This time it's CompanyVoice, based in a former information technology building at Aetna's office campus.

Timbo has opened her doors, with business partner Eric Raymond, former head of employer health insurance consultant Corporate Strategies Group Inc., four years after she and her investors sold her previous company, Corporate Call Center, to Radnor-based Guardian Capital Partners for something north of $10 million. Raymond retired from Corporate Strategies in 2008. 

Timbo says she has signed up clients including Linebarger Goggan Blair & Sampson LLP, which handles housing claims for the City of Philadelphia; Continental Bank's Vision Mortgage division; and trucking companies cold-calling for leads. To win city business it helps to be a "woman-owned firm," Timbo notes. 

How big is she planning to make CompanyVoice? "We have room for 125 on the first floor, plus two training rooms that accomodate 50," Timbo told me. "And we have options for the other three floors in this building." Room to grow.

Corporate Call was best known for handling Medicare calls for Independence Blue Cross, Wellpoint-Anthem, Highmark and other Blue Cross-based insurers. The firm, now under Guardian partners Peter Habestaad, Hugh Kenworthy and Scott Evans, employs up to 1,000 in its peak fall period, down to a few hundred during the winter. 

Timbo has agreed not to go after health insurance clients -- at least until June 2013. After that she says she's free to compete with her former company.


It's her third call center start-up. Timbo opened Procall Teleservices as a branch of Progress Bank back in 1997, back when then-Progress boss Kirk Wycoff was trying to focus that bank on tech services. Procall was purchased by California-based Product Development Corp. in 2000; llike Corporate Call, it's still in business, Timbo says.

"She is very effective in the outbound call, customer service and lead generation businesses," Wycoff, now a partner in Ira Lubert-backed bank investor Patriot Financial Partners, told me. "She has had very good business partners and investors in each venture, including us at Progress in late 90's."

0 comments
We encourage respectful comments but reserve the right to delete anything that doesn't contribute to an engaging dialogue.
Help us moderate this thread by flagging comments that violate our guidelines.

Comment policy:

Philly.com comments are intended to be civil, friendly conversations. Please treat other participants with respect and in a way that you would want to be treated. You are responsible for what you say. And please, stay on topic. If you see an objectionable post, please report it to us using the "Report Abuse" option.

Please note that comments are monitored by Philly.com staff. We reserve the right at all times to remove any information or materials that are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, indecent or otherwise objectionable. Personal attacks, especially on other participants, are not permitted. We reserve the right to permanently block any user who violates these terms and conditions.

Additionally comments that are long, have multiple paragraph breaks, include code, or include hyperlinks may not be posted.

Read 0 comments
 
comments powered by Disqus
About this blog

PhillyDeals posts drafts, transcripts and updates of Joseph N. DiStefano's columns and stories about Philly-area business, which he's been writing since 1989.

DiStefano studied economics, history and a little engineering at Penn and taught writing at St. Joseph's. He has written thousands of columns and articles for the Inquirer, Bloomberg and other media, wrote the book Comcasted, and raised six children with his wife, who is a saint.

Reach Joseph N. at JoeD@phillynews.com, distefano251@gmail.com, 215.854.5194 or 302.652.2004.

Reach Joseph N. at JoeD@phillynews.com or 215 854 5194.

Joseph N. DiStefano
Also on Philly.com:
letter icon Newsletter