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Customer Satisfaction: Gas Utilities

J.D. Power & Associates has released its annual rankings of gas utilities, and the companies owned by PGW's prospective buyer, UIL Holdings Corp., came in below average. They were better than PGW's customer-satisfaction ranking, which once again was last in the nation among utilities surveyed.

J.D. Power & Associates has released its annual rankings of gas utilities, and the companies owned by PGW's prospective buyer, UIL Holdings Corp., came in below average. They were better than PGW's customer-satisfaction ranking, which once again was last in the nation among utilities surveyed.

Ranking based on a 1,000-point scale

East Region, Midsize Segment

Company Ranking

Columbia Gas of Pennsylvania 641

NSTAR 631

Rochester Gas & Electric 630

Elizabethtown Gas 628

NYSEG 625

South Jersey Gas Co. 625

East Midsize Segment Average 624

Yankee Gas 623

Connecticut Natural Gas* 622

Southern Connecticut Gas* 621

Equitable Gas 620

Columbia Gas of Massachusetts 616

Peoples Natural Gas 608

East Region, Large Segment

Company Ranking

UGI 662

New Jersey Natural Gas 653

National Fuel Gas 646

PSE&G 643

Washington Gas 636

BGE 635

East Large Segment Average 630

PECO 628

National Grid 620

Con Edison 607

Philadelphia Gas Works 596

*Gas utilities owned by UIL Holdings Corp.

SOURCE: J.D. Power 2014 Gas Utility Residential Customer Satisfaction StudyEndText