Customer Satisfaction: Gas Utilities
J.D. Power & Associates has released its annual rankings of gas utilities, and the companies owned by PGW's prospective buyer, UIL Holdings Corp., came in below average. They were better than PGW's customer-satisfaction ranking, which once again was last in the nation among utilities surveyed.
J.D. Power & Associates has released its annual rankings of gas utilities, and the companies owned by PGW's prospective buyer, UIL Holdings Corp., came in below average. They were better than PGW's customer-satisfaction ranking, which once again was last in the nation among utilities surveyed.
Ranking based on a 1,000-point scale
East Region, Midsize Segment
Company Ranking
Columbia Gas of Pennsylvania 641
NSTAR 631
Rochester Gas & Electric 630
Elizabethtown Gas 628
NYSEG 625
South Jersey Gas Co. 625
East Midsize Segment Average 624
Yankee Gas 623
Connecticut Natural Gas* 622
Southern Connecticut Gas* 621
Equitable Gas 620
Columbia Gas of Massachusetts 616
Peoples Natural Gas 608
East Region, Large Segment
Company Ranking
UGI 662
New Jersey Natural Gas 653
National Fuel Gas 646
PSE&G 643
Washington Gas 636
BGE 635
East Large Segment Average 630
PECO 628
National Grid 620
Con Edison 607
Philadelphia Gas Works 596
*Gas utilities owned by UIL Holdings Corp.
SOURCE: J.D. Power 2014 Gas Utility Residential Customer Satisfaction StudyEndText