DETROIT, March 17 (Reuters) - General Motors Co Chief Executive Mary Barra on Monday acknowledged that the No. 1 U.S. automaker fell short in catching the faulty ignition switches linked to 12 deaths and said the company has already made changes to how it will handle future recalls.
"Something went wrong with our process in this instance, and terrible things occurred," she told employees in a video message posted online.
Barra previously apologized for how GM's failure to catch the defective ignition switches sooner and promised an "unvarnished" look at the process, while promising to put customers first.
On Monday, Barra said GM's system for managing its recalls would change and pointed to three new recalls announced on Monday affecting more than 1.5 million vehicles as an example of that.