Friday, August 28, 2015

New consumer agency wants to connect

The new Consumer Financial Protection Bureau won't be fully operational till this summer. But it has a website, plus accounts on Twitter and Facebook, and wants to hear from consumers.

New consumer agency wants to connect

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The new Consumer Financial Protection Bureau won't be fully operational till this summer. But it has a website, as well as accounts on Twitter and Facebook, and wants to hear from consumers right now. You can visit its home page at www.consumerfinance.gov.

Elizabeth Warren, the Harvard law professor who first proposed the new agency, has a video here explaining its role as part of the Dodd-Frank financial reform.

"The idea was to put a cop on the beat to enforce the laws on credit cards, mortgages, student loans, prepaid cards, and other kinds of consumer financial products and and services," Warren says, in terms familiar from her uphill climb to get the agency included in the final deal. "We're also here to be a voice in Washington for you."

So go to the website and fire away. Warren says, "We are now open for suggestions."

Since the new bureau is still in the formative stages, and consumers' problems often can't wait. it's already offering a great resource center full of links to other sources of information and help. Click here to visit its "Get Help Now" site.

Inquirer Business Columnist
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About this blog

Jeff Gelles, who writes the Inquirer's weekly Consumer 14.0 and Tech Life columns, takes a broad look at the marketplace of goods, services, and ideas.

Reach Jeff at jgelles@phillynews.com.

Jeff Gelles Inquirer Business Columnist
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