A Comcast subscriber achieved every frustrated customer's dream when he got refunded for what apparently turned out to be bogus installation charges — but only after he told a customer service rep he recorded a previous conversation that proved the rep wrong.
Tim Davis recorded his conversations with Comcast employees and included them in a Youtube video, which now has 215,000 views since its posting Sunday.
It all began with a self-installation by Davis after he moved into a new apartment and eventually devolved into some awkward back-and-forth phone conversations with a call center supervisor.
The "Gotcha!" moment comes after Davis tells the supervisor that he recorded an earlier conversation with another Comcast employee who had guaranteed that a technician's visit to his apartment building would be free.