Wednesday, May 6, 2015

Airline passenger complaint rate was up in 2012

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Airline passengers filed 11,445 complaints with the Transportation Department last year, an increase of more than one-fifth from 2011.

The rate of complaints per 100,000 passengers also rose, from 1.19 in 2011 to 1.43 last year.

A breakdown of that rate for the 14 largest U.S. carriers from a report being released Monday on airline quality by researchers at Purdue University and Wichita State University. The first rate is for 2012; the second for 2011.

,Air Tran: 0.91; 0.72

,Alaska: 0.51; 0.48

,American: 1.80; 1.46

,American Eagle: 1.27; 1.45

,Delta: 0.73; 1.23

,ExpressJet: 1.07

,Frontier: 1.05; 0.76

,Hawaiian: 0.89; 0.70

,JetBlue: 0.79; 1.08

,SkyWest: 0.88; 0.73

,Southwest: 0.25; 0.32

,United: 4.24; 2.21

,US Airways: 1.74; 1.91

,Virgin America: 1.50

,,,

2011 rates were not available for ExpressJet and Virgin America.

The Associated Press
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