Atlantic City casinos are cutting down on the comps

Losing slots players to Pennsylvania, A.C. is giving away fewer free rooms.

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The Wheel of Fortune Super Spin Slot Machine debuting at Resorts Atlantic City on Friday. (Suzette Parmley / Inquirer)

ATLANTIC CITY - For spending $100 or so on the slot machines, Gloria and David Hykes used to get a free room at Harrah's Resort casino.

No more. The couple from York Haven, Pa., paid $99 for a room there last week, and they know why.

"I didn't even ask," said Hykes, 53, as he sat with his wife at a penny slot machine at Harrah's Resort. "They're going to give people who spend a lot of money the comped rooms. We don't spend a lot of money."

The slots player used to be the cash cow for the 11 casinos here. But now that kind of player is held in less regard, and for two reasons:

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Atlantic City is losing slots players, at least the frugal ones, to the Pennsylvania slots-only casinos, and the generally lousy economy is hurting the Shore resort.

The casinos are comping less, and when they do, it is happening for the high-roller slots players and far-more-profitable table-game gamblers.

The Atlantic City casinos spent $375 million in the three months ending June 30 for premium hotel rooms and other freebies. In the same period a year earlier, the casinos spent $422.2 million on comps.

"No longer does everybody get a comp no matter what," said Andrew Zarnett, a gambling analyst with Deutsche Bank AG in New York. "They [casino operators] have to be very discerning to give those comps to people who earn them.

"They've come to realize that defending your market by giving out comps to customers that don't contribute to your bottom line is bad business," he said.

For Atlantic City, defending the market had meant not losing low-end slots players to the casinos in Pennsylvania. Now, the casinos here are surrendering those players, and Pennsylvania is paying to get them.

Promotional spending at Philadelphia Park, Harrah's Chester Casino, Mohegan Sun and Presque Isle - the only four Pennsylvania slots parlors opened from April-June 2007 to April-June 2008 - spiked 130.7 percent, from $10.5 million to $24.3 million year-over-year.

The promotional credits were for free slots play only, said Doug Harbach, a spokesman for the Pennsylvania Gaming Control Board, which regulates the state's gambling industry. He said there was no way to account for free buffets, free drinks and other freebies at the Pennsylvania casinos because they are not required to report those.

Mount Airy Casino Resort in the Poconos, Pennsylvania's first, free-standing casino that has a hotel, has begun offering free rooms to Atlantic City loyalists, like Sue Moini of Woodbridge, N.J.

Moini, 47, said she tried out the Mount Airy venue three times this summer, since the distance from her home to that casino was about the same as a trip to Atlantic City. Both take 90 minutes each way.

"I've got a hotel room there [Mount Airy] any day of the week that I want, and $40 in slots dollars," she said, while playing slots at the Trump Plaza last Thursday. "I'm only here to go on the beach with my daughter. In the winter, it's Mount Airy."

Collectively, the seven operating slots parlors in Pennsylvania, which do not offer dealer-staffed table games like Atlantic City casinos, took in $151.2 million last month, exceeding original expectations, according to the state gaming board.

Darlene Monzo, vice president of marketing for Philadelphia Park, which led the state in gross slots revenue at $31.3 million last month, said, "the amount of promotional allowances have increased significantly year over year" at the casino.

The casino operators in Atlantic City say the days of comping wildly are gone for good. Slots revenue, which accounts for over 70 percent of their revenue, is down 8 percent for the first seven months of this year.

"You are seeing a shift in the entire marketplace on how we market," said R. Scott Barber, senior vice president and general manager of Harrah's Resort, the only property among the 11 casinos to report an increase in gross operating profit of 18.7 percent last quarter over the same period a year ago.

"The female slots player from 45 to 65 years of age has always been the sweet spot for Atlantic City," he said. "It's been our core bread-and-butter business and has always been vital to our revenue stream.

"But we cannot be so reliant on them now," he said. "We have to develop poker customers and not be so reliant on one source of revenue."

Loyal customers, like Maggie Diaz, 47, a Platinum Card member, the second highest level of play at Harrah's Entertainment Inc. casinos, can still get a comped room easily.

But she, too, has noticed a change. She got three comped room nights last week at Harrah's Resort, Tuesday through Thursday, but was turned down repeatedly for the weekends - something that two years ago never happened.

"In the summer, it's almost impossible. You have to be a Diamond Card player [the highest level]," said the slots and roulette player from West New York, in North Jersey, as she sipped from a comped cocktail last week. "They're not as free with their comps. I think it's because they're not making as much money."

Mark Juliano, chief executive officer of Trump Entertainment Resorts Inc., describes the lower comp spending in Atlantic City as "not aggressively irrational."

He said the three Trump casinos here finally implemented a system to better track who is staying in the Trump hotel rooms and the customers' level of slots or table games play.

"In prior years, we never had the mechanism that we now do," he said. "You can be more discerning because you have the information and are able to determine who you need to spend time and promotional dollars on."

As a result, Juliano said the Trump casinos have gone from a 90-10 ratio of comped-to-paid rooms two years ago, to 65-70 comped and 30 percent paid rooms.

Juliano said a customer's level of play has everything to do with the perks available to him or her: premium rooms, the best shows or better restaurants.

"It's no different from any other company that yields their product to their best customers," he said.

But that was no consolation for Moini, the slots player from Woodbridge, who said she couldn't get her comped room at the Trump Taj Mahal transferred to Trump Plaza last Thursday and Friday to join her mother-in-law, a Chairman card member, the second-highest level of play on the Trump One player card. Moini is a Gold Card member, the first level.

"They told me I didn't have enough play here," said Moini, who slept on a cot with her 8-year old daughter inside her mother-in-law's room at the Trump Plaza. "If you're not a high-roller or a Chairman card member, forget about it.

"You get nothing."


Contact staff writer Suzette Parmley at 215-854-2594 or sparmley@phillynews.com.