Archive: October, 2009
Tom BeldenAmtrak has announced that a Norfolk Southern Railroad freight train derailment has forced suspension of Keystone service between Harrisburg and Lancaster. UPDATE: Limited alternative transportation via bus is currently available. But Amtrak said it did not expect full restoration of service between the cities before the evening rush hour, so travelers need to think about alternatives. For more information and updates go to www.amtrak.com.
Tom BeldenThe International Air Transport Association reported that September passenger traffic was up a fraction but said the figures were misleading because yield, representing what customers are paying, remains weak. Read a little more here.
Tom BeldenAmerican Airlines is closing its Kansas City maintenance base that it inherited when it bought TWA in 2001, another effect of major carriers' shrinking aircraft fleet. Read more here.
You may recall the saga of Dave Carroll, the Canadian musician who created a YouTube sensation with his song "United Breaks Guitars," after the airline wouldn't pay him $1,200 for damaging his guitar during a flight transfer at Chicago O'Hare Airport. The original can be heard here. If you view it, you will be among more than 5.8 million who have seen and listened. It's all about how United was indifferent to his plea for compensation.
Carroll, who I met in Washington last month when he endorsed efforts to get Congress to approve passenger-rights legislation, now has the fodder for more songs and videos. He flew United from Saskatchewan to Denver on Sunday -- and guess what, his bag is still missing. No guitar gone this time, but his bag did contain CDs of his latest version of the United series. Irony of ironies, Carroll has become a speaker on the topic of good customer service, and he had gone to Denver for a speaking engagement. Read more of the latest chapter.