Sunday, April 20, 2014
Inquirer Daily News

"Shocking honesty" at US Airways lauded

Rick Seaney, the head of www.farecompare.com and a frequent commenter on airline fares and service in Winging It and elsewhere, had a fun posting on the daily e-mail I get from him of travel news. Seems one of his employees was flying US Airways from Hartford/Springfield and was warned by an customer-service agent that bags do get lost on airlines and not to put anything of great value in a checked bag.

"Shocking honesty" at US Airways lauded

Rick Seaney, the head of www.farecompare.com and a frequent commenter on airline fares and service in Winging It and elsewhere, had a fun posting on the daily e-mail I get from him of travel news. Seems one of his employees was flying US Airways from Hartford/Springfield and was warned by an customer-service agent that bags do get lost on airlines and not to put anything of great value in a checked bag.

We immediately thought of the time, a few years ago, when US Airways people in out stations regularly warned customers about checking bags that had to go through PHL. Remember how dreadful things were, with PHL's bag-handling problems dragging down the whole airline? Seaney tells me that in this case, his employee was flying through Charlotte, which also had its share of baggage woes, which have largely disappeared since then.

I doubt the US Airways agent was saying something specific about the airline's hub airports. But it's nice to know that there are airline folks out there dealing honestly and directly with customers.   

Tom Belden
About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
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