No surprise: JD Power finds customers like newer airlines better than old ones

The evidence keeps mounting that so-called low-cost airlines, a misnomer these days after the older network carriers have used Chapter 11 to cut labor costs in recent years, simply have better customer service than most of the big guys. JD Power & Associates annual survey of what airline passengers like and don't like shows what so many measures of customer sentiment have: Southwest, Virgin America and JetBlue are among those that simply aggravate their customers less. Read more about it here ...

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