Thursday, November 27, 2014
Inquirer Daily News

No surprise: JD Power finds customers like newer airlines better than old ones

The evidence keeps mounting that so-called low-cost airlines, a misnomer these days after the older network carriers have used Chapter 11 to cut labor costs in recent years, simply have better customer service than most of the big guys. JD Power & Associates annual survey of what airline passengers like and don't like shows what so many measures of customer sentiment have: Southwest, Virgin America and JetBlue are among those that simply aggravate their customers less. Read more about it here ...

No surprise: JD Power finds customers like newer airlines better than old ones

The evidence keeps mounting that so-called low-cost airlines, a misnomer these days after the older network carriers have used Chapter 11 to cut labor costs in recent years, simply have better customer service than most of the big guys. JD Power & Associates annual survey of what airline passengers like and don't like shows what so many measures of customer sentiment have: Southwest, Virgin America and JetBlue are among those that simply aggravate their customers less. Read more about it here ...

Tom Belden
About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
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