Lessons from "Stuck at an airport for eight days"

Many air travelers have heard about this story, or caught it on television, but we thought it was worth repeating here because of the way it turned out. Seems a woman lived inside SFO (San Francisco International) for eight days after she didn't have enough cash or a credit card to pay US Airways fees for two bags on a flight to Idaho. It's not completely clear from the story on ABC's Good Morning America why it took more than a week to resolve the problem. A nearby church eventually offered to help with the mounting expense of the ordeal, and US Airways apologized for the situation. But you wonder why that could not have happened sooner, and why it always seems to take media attention or the threat of it -- in this case with a senior officer of the airline appearing on camera to apologize -- to make things better. After a short commercial break at the beginning, watch the ABC News video here ...