Wednesday, September 3, 2014
Inquirer Daily News

How human travel agents win vs. online agencies

At various times in the three decades I have written about travel, old-fashioned brick-and-mortar travel agents have taken me to task for seeming to favor online travel agencies (Expedia, Orbitz, etc) when searching for the lowest air fares. I don't have a bias for or against either method of booking, but maybe I should -- in favor of the human beings. Read this good Frugal Traveler column from yesterday's Times and tell me what you think about the conclusions the writer found.

How human travel agents win vs. online agencies

At various times in the three decades I have written about travel, old-fashioned brick-and-mortar travel agents have taken me to task for seeming to favor online travel agencies (Expedia, Orbitz, etc) when searching for the lowest air fares. I don't have a bias for or against either method of booking, but maybe I should -- in favor of the human beings. Read this good Frugal Traveler column from yesterday's Times and tell me what you think about the conclusions the writer found. 

Tom Belden
About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
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