Friday, August 28, 2015

Do airline fees confuse you? You're not alone

A small chorus of critics say that airlines aren't doing enough to let customers know what fees they may or will have to pay as part of the price of a ticket. The "a la carte" fees, for things like checked bags, the best seats on a flight and speaking to a human on the phone, have become popular with most airlines (Southwest excepted, which is sticking with a no-fees policy) because they're generating revenue at a time that air traffic has fallen because of the recession.

Do airline fees confuse you? You're not alone

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A small chorus of critics say that airlines aren't doing enough to let customers know what fees they may or will have to pay as part of the price of a ticket. The "a la carte" fees, for things like  checked bags, the best seats on a flight and speaking to a human on the phone, have become popular with most airlines (Southwest excepted, which is sticking with a no-fees policy) because they're generating revenue at a time that air traffic has fallen because of the recession.

One of the better resources we've seen for fee information is on Rick Seany's FareCompare Web site. But are the airlines providing enough information when you book a flight about what it will really cost? Learn more about what the critics are saying in a story from Reuters here. 

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About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
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