Saturday, May 30, 2015

Consumer groups hit airlines on two fronts

A coalition of consumer organizations, led by the grandaddy of them, Consumers Union, publisher of Consumer Reports, issued a highly critical report yesterday on action by the airline industry on two fronts: Raising fares in August when Congress allowed taxes on airline tickets to lapse, and the ongoing problem of airlines not clearly displaying the total cost of a flight, including all fees, on Web sites before a purchase is made. Read a full report from the Consumer Travel Alliance on the complaints here ....

Consumer groups hit airlines on two fronts

A coalition of consumer organizations, led by the grandaddy of them, Consumers Union, publisher of Consumer Reports, issued a highly critical report yesterday on action by the airline industry on two fronts: Raising fares in August when Congress allowed taxes on airline tickets to lapse, and the ongoing problem of airlines not clearly displaying the total cost of a flight, including all fees, on Web sites before a purchase is made. Read a full report from the Consumer Travel Alliance on the complaints here .... 

About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden