Airlines find good, bad aspects of Twitter

Trust me, some time soon I surely will be tweeting myself, but for now I'm still an interested observer of Twitter, the amazingly popular social media tool. An article we found looks at how airlines have had to embrace Twitter as a tool to respond to cusomers and to broadcast fare sales and the such. But Twitter also opens up airlines, or any business, to attacks in 140-word snippets that are hard to effectively deal with. Read more here.