Airline fees: How to annoy company travel managers

The people who manage travel for corporations and other organizations are steamed these days about the difficulty they have in knowing the true cost of the airline service they have to pay for, given how much fees imposed by airline aren't transparent to customers. The managers have a great point, since they represent the airline industry's best customers, the ones spending the most money.

From the annual conference of the managers' trade group, the Global Business Travel Association, which closes today in Boston, here are two excellent stories, one about its leaders demanding more full-cost transparency of air service, from a travel agents' magazine, and another a column by the NY Times Joe Sharikey that tallies how much revenue airlines get from fees now. Yes, some airlines wouldn't be profitable without fee revenue but the plea from those paying them is: Give us more information about the full cost of our tickets.

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