Saturday, October 25, 2014
Inquirer Daily News

Airline fees: How to annoy company travel managers

The people who manage travel for corporations and other organizations are steamed these days about the difficulty they have in knowing the true cost of the airline service they have to pay for, given how much fees imposed by airline aren't transparent to customers. The managers have a great point, since they represent the airline industry's best customers, the ones spending the most money.

Airline fees: How to annoy company travel managers

The people who manage travel for corporations and other organizations are steamed these days about the difficulty they have in knowing the true cost of the airline service they have to pay for, given how much fees imposed by airline aren't transparent to customers. The managers have a great point, since they represent the airline industry's best customers, the ones spending the most money.

From the annual conference of the managers' trade group, the Global Business Travel Association, which closes today in Boston, here are two excellent stories, one about its leaders demanding more full-cost transparency of air service, from a travel agents' magazine, and another a column by the NY Times Joe Sharikey that tallies how much revenue airlines get from fees now. Yes, some airlines wouldn't be profitable without fee revenue but the plea from those paying them is: Give us more information about the full cost of our tickets.

Tom Belden
About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
Business Videos:
Also on Philly.com:
Stay Connected