The Inquirer's Linda Loyd has a delightful story todayabout the Texas advertising agency that has worked for Southwest Airlines for 30 years, and is behind the series of amusing commercials that emphasize the differences between Southwest and other carriers. Read that story here. And by the way, can an airline make money while still having fun with its customers and employees? Southwest found the formula, again, in 2010, as this story by its hometown newspaper notes.
UPDATE: Loyd added to yesterday's reporting in a story that used a great quote from Southwest's CEO: Find it here.