Tom Belden has been reporting on Philadelphia International Airport and other air travel subjects for nearly 25 years. He has written business travel columns for The Inquirer's Travel and Business sections. His ground-breaking reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with spurring improvements. His previous blog, Road Warrior, can be found here. He can reached at mailto:email@example.com?subject=Winging%20It%3A%20.
0 CommentsToday's Winging It column takes a look back at how PHL's customer-service reputation imrpoved in 2008, and at other important events that affected... Read more