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Monday, October 19, 2009
Many hotels are working harder than ever for your business these days, and today's Winging It column looks at my criteria for a good hotel room. This is a topic I covered a couple of years ago in a column that brought many good suggestios from readers. Already this morning, six messages from readers have come in with additional thoughts, and three of them are in  comments at the end of the online version of the column, found here. Others came as e-mails to me and I will share them with you later today. 
Posted by Tom BELDEN @ 9:31 AM  Permalink | 1 comment
Friday, October 16, 2009

UODATE: This is an important development for all who travel to Philadelphia and use the Convention Center: Longtime convention bureau president Tom Muldoon is to retire at the end of next  year, and a replacement, executive vice president Jack Ferguson, will relplace him. Read more here. and the short article posted early Friday, and a longer piece that appeared in The Inquirer over the weekend.

Posted by Tom BELDEN @ 2:41 PM  Permalink | Post a comment
Friday, October 16, 2009
Here's another article about airline fees and their importance to the industry, including in the design of aircraft interiors. Read about it here.
Posted by Tom BELDEN @ 2:02 PM  Permalink | Post a comment
Friday, October 16, 2009
We all will be Twitterers soon enough. In the meantime, find out how airlines are using Twitter and other social media to alert customers to deals, and to deal with problems. More .... 
Posted by Tom BELDEN @ 12:46 PM  Permalink | Post a comment
Thursday, October 15, 2009
If demand is coming back a little, what would you expect airlines to do? No surprise: Led by American, airlines launched a mileage-based fare increase yesterday that has been largely matched by competitors. Rick Seaney, CEO of FareCompare.com, picks up on fare activity faster than anyone I know of. Here's his story. 
Posted by Tom BELDEN @ 11:34 AM  Permalink | 1 comment
Thursday, October 15, 2009

UPDATE: This post includes fresh information from Friday, in addition to what we had yesterday.

Southwest Airlines was the first off the blocks to report third-quarter earnings on Thursday The company had a net loss due to the cost of fuel hedges and an early retirement program. Without those items, Southwest CEO Gary Kelly said the airline would have made $23 million. Read the basics in this story.

A broader look at how analysts expected Southwest and other airlines to do was in a story by airline reporter Linda Loyd yesterday morning. Read more ....  In Friday's paper, Linda reported on Southwest in more detail 

And another reporter used some different information from the Southwest conference call related to its frequent-flier program. Read that one here.

Posted by Tom BELDEN @ 10:08 AM  Permalink | Post a comment
Wednesday, October 14, 2009

The Federal Aviation Adminstration today proposed mutli-million-dollar fines for US Airways and United Airlines for safety violations related to aircraft maintenance. Read the basics in a brief AP story here. UPDATE; The Inquirer's longer Thursday morning story is here. 


Here is the essence of US Airways's response, in a message to employees from chief operating officer Robert Isom: The propsed penalty relates to efforts to integrate maitenance for its America West and US Airwas fleets. The integration  "presented some challenges in the ares of inspection and records during 2007, 2008 and early 2009," Isom said. "Our team has worked cooperatively with the FAA to investigate and correct any discrepancies to the FAA's satisfaction."


 

Posted by Tom BELDEN @ 1:07 PM  Permalink | 1 comment
Wednesday, October 14, 2009

The founder of FlyerRights.org, the group pushing the hardest to get Congress to pass don't-strand-me-on-the tarmac legislation, alleged in a federal lawsuit that Delta conspired with a Virginia company to hack into her e-mails to try to derail her efforts. Read more here.

Posted by Tom BELDEN @ 9:51 AM  Permalink | Post a comment
Tuesday, October 13, 2009

UPDATE: Southwest Airlines is expected by analysts to report a small third-quarter loss tomorrow. Here's a report from the AP that came in Wednesday evening. The rest of this entry was posted on Wednesday afternoon.

It's inherently unfair to report what one airline is doing that may affect customers without being able to say if other airlines are doing the same thing. That said, here goes anyway: Southwest announced its May-March 2010 flight schedule today, and it includes trimming three PHL flights and adding one. It's eliminating its one PHL-Austin, Tex., nonstop flight, and taking its PHL to Manchester and Providence schedules from five a day to four. One additional flight, PHL-Tampa, will be added.

In total, Southwest is adding 62 weekday flights and eliminating 10, for a net gain of 52. By that measure, PHL doesn't seem to be doing as well as a market for the airline as some of its others. Much of the increase in this schedule is focused on Baltimore and Chicago Midway, two of its largest "focus cities" (hubs to other carriers). 

If I could tell you what other airlines have done to their PHL schedules in this time of deep cuts in capacity I would. But Southwest -- different in so many ways from competitors -- is the only carrier that regularly informs me through its e-mailed press releases how its schedules are changing. Airlines always trumpet  new routes from PHL but we don't always know when a route is abandoned or the schedule cut back. If the other airlines would do as Southwest does, I would let you know.

Another Southwest note: The airline received complaints this summer from its frequent fliers (including at least one reader of this blog) on the schedules on its PHL-Pittsburgh route, and -- lo and behold! --- Southwest responded. As part of earlier capacity cuts, the airline had eliminated an early morning PHL-PIT flight, leaving the first one of the day a post-9 a.m. departure. Now it's put a flight just after 7 a.m. back on the route. Thanks to Steve and all the others who complained, and thanks to Southwest for listening to its best customers.   

Posted by Tom BELDEN @ 4:20 PM  Permalink | 4 comments
Tuesday, October 13, 2009
Lufthansa, the German flag carrier, was among the first airlines to try offering customers in-flight Internet connections five years ago, an endeavor it had to abandon. Now it's going to try again. Read about it here.
Posted by Tom BELDEN @ 11:38 AM  Permalink | Post a comment
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About Tom Belden
Tom Belden has been reporting and writing about Philadelphia International Airport and other air travel subjects for nearly 25 years. He has written business travel columns for The Inquirer's Travel and Business sections. His ground-breaking reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com.