Monday, September 22, 2014
Inquirer Daily News

Spirit may charge to talk to a human

As Ronnie Reagan used to say, there you go again. Spirit Airlines' CEO B. Ben Baldanza has learned a lot since he left US Airways some years ago to run a then-struggling little airline. Spirit has grown and is now one of the more profitable carriers. There are some good reasons: Ben and his team are among the most imaginative in the business at finding new sources of revenue.

Spirit may charge to talk to a human

As Ronnie Reagan used to say,  there you go again. Spirit Airlines' CEO B. Ben Baldanza has learned a lot since he left US Airways some years ago to run a then-struggling little airline. Spirit has grown and is now one of the more profitable carriers. There are some good reasons: Ben and his team are among the most imaginative in the business at finding new sources of revenue.

Last night, according to several published reports, he suggested Spirit might start charging to speak to a human agent at an airport. It's not ready to do it yet, but Ben thinks it's a good idea. Here is one report on the topic from the chepoair Web site. As always, please let us know what you think about this idea. 

Tom Belden
About this blog
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com. Reach Tom at tbelden@phillynews.com.

Tom Belden
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