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The column: Great strides, work left, at US Airways

Today's Winging It column makes a good companion piece to the Big News of the day among airlines, the pending Continental-United merger. The column reports on US Airways media day at its Arizona headquarters last week, and how much improvement the airline has made at PHL since the dark days of 2006-07. Read to the end for my take on one aspect of US Airways customer relations that still needs work. As I said in my analysis, I'm standing by to hear from readers who have had less-than-ideal experiences on the airline recently.