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Friday, September 18, 2009

FAA says you, not airlines, now its customers
The Federal Aviation Administration in recent years has tried several ways to make it appear to work like a corporattion, which it's not, and that included an approach to the airlines that weakened it as a regulator. A new FAA administrator now says it will stop referring to the airlines as its "customers," recognizing that the flying public is the customer. Read more about what administrator Randy Babbitt said about the agency's very meaningful change in approach to its work in an AP story found here. 
Posted by Tom BELDEN @ 9:19 AM  Permalink | Post a comment
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About Tom Belden
Tom Belden has been reporting about Philadelphia International Airport and other air travel subjects for more than 20 years, writing columns for The Inquirer's Travel and Business sections. His reporting (with colleague Craig McCoy) on baggage handling problems in Philadelphia have been credited with helping to improve the system. His previous blog was called Road Warrior. He can reached at tbelden@phillynews.com.
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