Today's Winging It column takes a closer look at a topic that has some managers of large corporate travel programs concerned: Could a booking fee deal between Southwest and a global distribution company that services travel agencies lead to more shifting of costs to customers of a tradtional airline expense, selling tickets and getting them into customers' hands?
This is a complicated issue with many moving parts, and this is the first attempt I've made in years to explain this aspect of the travel business. The print version today includes a couple of errors, which are corrected online now and will be corrected in print tomorrow. My apologies for the errors. Here's the column.