Friday, July 3, 2015

United shutting down complaint phone line, says write us an e-mail or letter instead

United Airlines says it's going to shut down a customer-complaint phone line that was answered by agents in India or Mexcio. From now on, an unhappy United customer will have to write, a process other airlines are adopting and that United says will improve the experience. We shall see if that's true. Read more about it in United's hometown paper, the Chicago Tribune.

United shutting down complaint phone line, says write us an e-mail or letter instead

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United Airlines says it's going to shut down a customer-complaint phone line that was answered by agents in India or Mexcio. From now on, an unhappy United customer will have to write, a process other airlines are adopting and that United says will improve the experience. We shall see if that's true. Read more about it in United's hometown paper, the Chicago Tribune.

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Tom Belden
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