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Friday, July 18, 2008
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Visited Stephen Starr's latest boite, Parc, on Rittenhouse Square Thursday night. The place is extremely lively and incredibly loud.

This is clearly the restaurant to be seen these days. Near us was a table of five blonds of various ages.

"Do you think we would be excluded from membership?"

"Remind me sort of like Paris."

"With bad hair. And untrained waiters."

Our waiter, clumsy and overly friendly, explained what branzino is without asking if we knew. He informed us that the anchovies in one dish weren't particularly strong. It never occurred to him, that grown women might like anchovies. He complimented us on our choices, as if our job was to please him. He spoke to us as if we were five or very slow.  

"Three out of your four choices would have been mine," he said.  Now we can die fulfilled.

One of the three women at his table happened to be the food editor of the Inquirer. The other two women have lived in other American citities and Europe, where customers, of any age or income, aren't dumb-downed about their palates or praised for their selections. 

Immediately, all efforts at sophistication were obliterated.

In an interview I once asked Starr if, with a gazillion restaurants in his empire, he worried about a waiter shortage.

"Someone turns 21 every day."

True, but that won't necessarily make him a good waiter.

We would have been treated with more intelligence and respect at a diner which reminded us that we weren't exactly in Paris.

Treat customers like idiots, and you'll end up having only idiots for customers.

Posted by Karen Heller @ 1:49 PM  Permalink | 4 comments
Comments   
  • 0 like this / 0 don't   •   Posted 3:51 PM, 07/18/2008
    I had a similar experience at Eulogy Tavern a few weeks ago. After listening to a blowhard bartender talk about beer like he invented it he complimented my choice, saying "Oh. That's an excellent choice. I think you'll like it." I ordered the beer (Le Chouffe) because I knew it was good, I've had it many times. I've also had waiters explain what 'chevre' is. Wow.
    Wolfgang
  • 0 like this / 0 don't   •   Posted 8:43 AM, 07/19/2008
    Good for Starr to open yet another "kid's with money" venue. It makes it a little easier to go to other restaurants and enjoy a meal. It will be interesting to see the long term affects of higher food costs and higher valet parking costs on the Starr empire.
    Axxel
  • 0 like this / 0 don't   •   Posted 9:02 AM, 07/19/2008
    I've always felt that there are plenty of fantastic restaurants that aren't owned by Starr. Good for him on opening Parc, but he doesn't need my money.
    HIG
  • 0 like this / 0 don't   •   Posted 11:29 PM, 07/22/2008
    Maybe Starr restaurants are viewed as an empire, but we all have to understand that he is doing something right. Also, when it comes to staff, people are people, and being in the business I see how nervous servers act. They want to impress, and sometimes the lengths at which they go to do so seem patronizing. Starr servers are trained better than most in the city, and if not trying to impress take their job seriously and are working on what they know every day. Give it a chance.
    Dymphna


4 comments
About Karen Heller
This week Karen Heller is live-blogging the Republican convention in true blogger style - at home, surfing the Web and watching TV. She's covered five other conventions. Three were Republican, two were Democratic. Read all of Populist here.

Karen Heller has interviewed Philip Roth and Zsa Zsa Gabor, spent time with Pink and the Philadelphia Orchestra, the celebrated and the exemplary unsung. She's covered Miss America and political conventions. She's been a provocative voice at The Inquirer for nearly 20 years, garnering awards for criticism, feature writing and investigative reporting, and was a finalist for the 2001 Pulitzer Prize in commentary.