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Tuesday, November 10, 2009

How to Howl

I was just clicking through City Howl, and came across this review, from an00, on the PGW page:

During a training exercise, multiple gas leaks were discovered on my street, including my supply line. PGW identified 9 houses with leaks and fixed 3 (mine included) the same day. They left, leaving a large hole in the street in front of my house. It 2 months of calling to get them to finally fill in the hole and repair the remaining 6 leaking supply lines. It's worth noting that PGW responded 3 times during the 2 month-period by coming out and enlarging the hole. It got so large, that every truck or bus going by knocked the wood beams covering the hole into the hole. I finally had to call every day. I think I finally called the streets dept and 311 about the continually open hole. The initial response to the leaks was great, but then they completely dropped the ball.

Reviews like this are great -- we want to collect an archive of citizen experiences with city services. But we also really want you to tell us about experiences like this while they're happening, so we can look into them and see if we can pressure the city to take action. Is there an open pothole in the middle of your street right now? Howl about it!

P.S. I know that review's been posted for weeks but if you write about an ongoing problem, we'll get on top of it faster than that, I promise.
Posted by Doron Taussig @ 2:52 PM  Permalink | Post a comment
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