Look out! Someone is circulating fraudulent online bills, saying customers owe AT&T money for Internet access when they don’t.
We found one in our email inbox this morning. It says we owe $741.21 for Internet access. That would be a stretch, since we don’t use AT&T for anything.
We called 1-800-331-0500 and talked with Marcia Ginn, a customer service representative in Tulsa, Okla. She checked AT&T's records; there is no account under our name or social security number.
This bill is a scam. Since it is using electronic mail, it may qualify as mail fraud under federal crime statutes.
AT&T is aware of the problem, and has received other indications late in July that someone posing as AT&T is scamming computer users.
If you receive one of these bills and think it is fraudulent, call 1-800-331-0500. Then email a copy of the bogus bill to firstname.lastname@example.org. You will receive a confirmation that AT&T’s security department is on the case.