A proof of employee engagement, experts say, is that staffers fully understand their organization's mission and can articulate their role in it. If that's the case, the nine people working for La Salle University registrar Dominic Galante are fully engaged.
That's what struck me when I visited Galante at La Salle on the day the university feted him for his 50 years on the job. He left the office on an errand and when he did, I walked around talking to his folks. Their responses to him and their job were remarkable for how closely they mirrored the philosophies that Galante had expressed to me in an interview minutes earlier. You can read my story about him in Friday's Philadelphia Inquirer.
Keep in mind, this is a university, where everyone is equal, except maybe the academic types, like the professors, may be a little more equal. The people in the registrar's office, which keeps academic records for La Salle's alumni and 6,600 current students, plus handles all the class scheduling, are more like the invisible hamsters that keep the place going, rowing the oars (to mix a metaphor) on the great ship of higher learning.
It's not difficult to imagine a scenario where these folks could easily feel downtrodden and unappreciated.