In our former Inquirer building, one of ladies' rooms had three important amenities. There was a board with hooks for coats. Another was a chair, the better to put on boots, and the third was a table, perfect for backpacks and computer bags. It all added up to turn a utilitarian workplace bathroom into a comfortable spot.
Small details, but details matter, both in the workplace and in business enterprises. Lately, Gregory Carlin, the chief executive of Rush Street Gaming L.L.C., the parent company of SugarHouse Casino, has been thinking about parking garages. That's because, as part of its $155 million expansion, SugarHouse plans to build a 606,000 square foot garage -- capacity 1,500 cars. (Read the Inquirer story on the expansion here.)
"Most people don’t give a garage a second thought," Carlin told me in our Leadership Agenda interview, published in Monday's Inquirer. "But the difference between a well-designed garage and a not well-designed garage has a huge impact on the customers’ experience."
Carlin enjoys gambling personally, but when he visits casinos, it's partly a field trip, aimed at gathering business intelligence. Same with parking garages. "I like to go look at garages," he said.
So, what makes a good garage?
"A good thing about a garage is big open floor space," he said. "A lot of time, you have entrance and exit ramps in the middle, so you can’t see. Our garage is going to be great when it is done. It will be well-lit. You can see the elevators. You want it to be well-lit and safe."
Speaking of bathrooms, Carlin also supervised changes to the bathrooms at SugarHouse. Biggest change were doors that went to the floor, adding a sense of luxurious privacy. "More upscale," he said.