Laid off help desk analyst, John Di Ciurcio is a calm person, very calm. But that's how you need to be when your job is dealing with one computer crisis after another.
"You have to approach the problem in a calm and relaxed manner," said Di Ciurcio, of King of Prussia, who has been out of work since April 2009. "You can't let anybody see if you get frazzled, because that will only height the tension."
He had been employed under contract as a help desk analyst with SEI in Oaks. Before that he worked five years as a help desk operator at the Montgomery Hospital Medical Center in Norristown.
"It was nice to know that indirectly you are helping ill people because you are helping their caregivers," Di Ciurcio said. "If a hospital's information systems aren't flowing just right, a person might not even be able to be admitted to a hospital, because [computers] are how they assign a bed. And then there's lab work. It all gets tied together."
Di Ciurcio describes himself as an IT generalist. After being laid off, he took the opportunity to gain the .NET certificate from Penn State in Abington. That, and a previous credential as an A+ Certified Professional, are two indicators of his proficiency in running help desks. At all of his jobs, he created databases. At SEI, the database was a way to organize information that his fellow help desk operators used on a daily basis. At the hospital, he created new patient billing and vendor databases which supported projects, saved money and helped with compliance. He also handled hands-on work upgrading servers.
When it comes to his job search, Di Ciurcio thinks he is stuck in an odd position. Some jobs seem to require master's degrees, although he really doesn't understand why. Others just want someone with a high school diploma. He has his bachelor's degree in computer and information systems. "I'm in the middle," he said.
The job market seems to be opening up a bit. Di Ciurcio has finally had some interviews. But something has to happen soon. His unemployment benefits run out at the end of the month.
- John Di Ciurcio
- Hometown: King of Prussia
- Profession: Information technology generalist/help desk professional
- Experience: Assisted users with computer problems and set up. Performed reimaging of PCs and laptops. Created databases. Monitored systems during off hours. Performed drive pulls supporting server hardening and software upgrades.
- Education: Gwynedd Mercy College, bachelor's degree in computer and information science.
- E-mail address: firstname.lastname@example.org
- See John Di Ciurcio's resume
Read past profiles in the Looking for Work series.
The Inquirer is not endorsing this individual as a job candidate; potential employers should do their own background checks.
Contact staff writer Jane M. Von Bergen at 215-854-2769 or email@example.com.