After three weeks of limping along with replacement referees, the wealthy owners of the National Football League finally made the right call in ending their lockout — and it sends an important message about business and labor dealings that goes beyond football.
In short, the NFL fell back on the old adage — too often ignored across many industries — that the customer is always right.
What a welcome move in a league better known for its steep ticket prices, seat license fees, and high-handed stadium policies that once even included a short-lived hoagie ban by the Eagles at Lincoln Financial Field.
But the referee dispute went right to the heart of the NFL’s reputation as a class act, with college-level and other replacement officials only able to look the part in their black-striped jerseys. Their embarrassing lack of experience was on full display on national TV Monday night, when the Green Bay Packers and its legions of cheeseheads were force-fed a bitter defeat to the Seattle Seahawks due to a botched, last-minute endzone call.