Saturday, February 13, 2016

Computer glitch at TD Bank

TD Bank customers complain they've lost real-time account access

Computer glitch at TD Bank

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Some TD Bank customers have complained to my consumer-writer colleague Jeff Gelles that they haven't been able to read their account balances in real time since last week, when the company was supposed to finish converting systems between TD and its local predecessor, the former Commerce Bank of Cherry Hill.

TD came clean right away: "This started over the weekend," spokeswoman Rebecca Acevedo told me. "They're seeing what their balances were as of the previous evening." Like an earlier computer era, when companies batched, transactions and they showed up in your account next day. "But people can tranact normally. They can buy a cup of coffee. They can withdraw funds." 

How long will this last? "We're working on it now. We hope to have it under control in the next few hours." How many of TD's 6.5 million customers are affected? "Not all of them. My account is fine."

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About this blog

PhillyDeals posts interviews, drafts and updates that Joseph N. DiStefano writes alongside his Sunday and Monday columns and ongoing articles about Philadelphia-area business.

DiStefano studied economics, history and a little engineering at Penn. He taught writing and research at St. Joe’s. He has written for the Inquirer since 1989, except when he left a few times to work at Bloomberg and elsewhere. He wrote the book Comcasted, and raised six kids with his wife, who is a saint.

Reach Joseph N. at JoeD@phillynews.com, 215.854.5194, @PhillyJoeD. Read his blog posts at http://www.philly.com/PhillyDeals and his Inquirer columns at http://www.philly.com/philly/columnists/joseph-distefano/. Bloomberg posts his items at NH BLG_PHILLYDEAL.

Reach Joseph N. at JoeD@phillynews.com or 215 854 5194.

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