PhillyTablet Inquirer Daily News
Mobile
Home Delivery
philly.com
email
font size
comments
5
options
 
Wednesday, September 30, 2009

Computer glitch at TD Bank

Some TD Bank customers have complained to my consumer-writer colleague Jeff Gelles that they haven't been able to read their account balances in real time since last week, when the company was supposed to finish converting systems between TD and its local predecessor, the former Commerce Bank of Cherry Hill.

TD came clean right away: "This started over the weekend," spokeswoman Rebecca Acevedo told me. "They're seeing what their balances were as of the previous evening." Like an earlier computer era, when companies batched, transactions and they showed up in your account next day. "But people can tranact normally. They can buy a cup of coffee. They can withdraw funds." 

How long will this last? "We're working on it now. We hope to have it under control in the next few hours." How many of TD's 6.5 million customers are affected? "Not all of them. My account is fine."
Posted by Joseph N. DiStefano @ 2:42 PM  Permalink | 5 comments
Comments   
  • 0 like this / 0 don't   •   Posted 9:15 AM, 10/01/2009
    UPDATE: This is still a problem, especially for me and my 100 or so coworkers. Our direct deposit hasn't posted yet, and we got paid on 9/30. The funds are NOT available and if you try to call their toll free numbers, it says "your call cannot be completed at this time" I called my local branch and they can't see my correct account balance either. They are saying hopefully everything will be corrected by 4pm today, which is what they said on their website yesterday. I can't believe no one else has commented on this.
    — delcogirl65
  • 0 like this / 0 don't   •   Posted 9:24 AM, 10/01/2009
    I concur. This is really a problem since my mortgage is now due and I don't have a paycheck in my account and my branch won't pick up the phone.
    — Reprehensible
  • 0 like this / 0 don't   •   Posted 9:35 AM, 10/01/2009
    My coworkers are being charged overdraft fees even though they have money in their accounts. As of 2 minutes ago, a customer service rep has stated that they will probably need to shut the system down again today to re-do the updates because THEIR systems were updated at 8 minutes to 9am this morning. We STILL cannot access our money despite the column's claim that we can still transact and use our debit cards, etc. This is NOT the case. If you try to use your debit card, the transaction will NOT go through. Can we say run on the bank??????? This is completely UNACCEPTABLE! Many of us live paycheck to paycheck and NEED this money!
    — cjm10472
  • 0 like this / 0 don't   •   Posted 9:38 AM, 10/01/2009
    This could cost them a JD Power Award! Still no answer at the branch I am calling.
    — Reprehensible
  • 0 like this / 0 don't   •   Posted 10:06 AM, 10/01/2009
    The 888-751-9000 number is not working. You get an automated message when you call. This is their main customer service line...
    — Reprehensible


5 comments
About Joseph N. DiStefano
Joseph N. DiStefano writes this blog to feed his PhillyDeals column in the Philadelphia Inquirer. Joe has been a member of Bloomberg LP’s New York Finance Team, wrote the book “Comcasted,” taught writing at St. Joseph’s University, and studied economics and history at Penn. Reach Joe at 215-854-5194 and JoeD@phillynews.com
Advertise Here