Hoping to "eliminate complaints about rude toll collectors," the New Jersey Turnpike says it's forcing tollbooth workers to take mandatory customer service training.
Here's why: hundreds of public complaints about Turnpike employees sexually harrassing drivers, throwing money at them, cursing at them, and otherwise making nuisances. Of course, we don't have the toll takers' side of the story. Complaints courtesy of TheSmokingGun.com.
Toll-takers union leaders agree to re-education; can't be worse than breathing exhaust in those little booths. Newark Star-Ledger story here.