Sunday, April 20, 2014
Inquirer Daily News

Rude NJ Turnpike toll-takers ordered to clean it up

Mandatory customer service training, after hundreds of complaints

Rude NJ Turnpike toll-takers ordered to clean it up

Hoping to "eliminate complaints about rude toll collectors," the New Jersey Turnpike says it's forcing tollbooth workers to take mandatory customer service training.

Here's why: hundreds of public complaints about Turnpike employees sexually harrassing drivers, throwing money at them, cursing at them, and otherwise making nuisances. Of course, we don't have the toll takers' side of the story. Complaints courtesy of TheSmokingGun.com.

Toll-takers union leaders agree to re-education; can't be worse than breathing exhaust in those little booths. Newark Star-Ledger story here.

Joseph N. DiStefano
About this blog

PhillyDeals posts raw drafts and updates of Joseph N. DiStefano's columns and stories about Philly-area finance, investment, commercial real estate, tech, hiring and public spending, which he's been writing since 1989, mostly for the Philadelphia Inquirer.

DiStefano studied economics, history and a little engineering at Penn, taught writing at St. Joe's, and has written the book Comcasted, more than a thousand columns, and thousands of articles, and raised six children with his wife, who is a saint.

Reach Joseph N. at JoeD@phillynews.com or 215 854 5194.

Joseph N. DiStefano
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