Friday, May 29, 2015

Rude NJ Turnpike toll-takers ordered to clean it up

Mandatory customer service training, after hundreds of complaints

Rude NJ Turnpike toll-takers ordered to clean it up

Hoping to "eliminate complaints about rude toll collectors," the New Jersey Turnpike says it's forcing tollbooth workers to take mandatory customer service training.

Here's why: hundreds of public complaints about Turnpike employees sexually harrassing drivers, throwing money at them, cursing at them, and otherwise making nuisances. Of course, we don't have the toll takers' side of the story. Complaints courtesy of

Toll-takers union leaders agree to re-education; can't be worse than breathing exhaust in those little booths. Newark Star-Ledger story here.

About this blog

PhillyDeals posts drafts, transcripts and updates of Joseph N. DiStefano's columns and stories about Philly-area business, which he's been writing since 1989.

DiStefano studied economics, history and a little engineering at Penn and taught writing at St. Joseph's. He has written thousands of columns and articles for the Inquirer, Bloomberg and other media, wrote the book Comcasted, and raised six children with his wife, who is a saint.

Reach Joseph N. at,, 215.854.5194 or 302.652.2004.

Reach Joseph N. at or 215 854 5194.

Joseph N. DiStefano