Got an idea for a new Comcast ad campaign.
"Bringing neighborhoods together."
My house has been off-line since 1 p.m. My cable's out. My Internet's down. I'm writing this using a Verizon wireless card shoved into my laptop, and it delivers somewhat dodgy Web access, but at least it's something.
Comcast, in comparison, is just dead.
I called at a little after 1 when it died. The guy on the phone said he'd check the modems of my neighbors by remote, but that didn't determine if there was a problem. So he scheduled an appointment for Wednesday afternoon. Best he could do.
About 3 I called again. The young woman on the phone was more helpful. She said there was a Stage 1 problem. Stage 1 meant others in my neighborhood had called in with a problem. Great, I said, you know it's a problem. When are you coming out?
When we get six people from my neighborhood calling, she said. Only three had called in so far.
She suggested I go outside and knock on my neighbors' doors.
So I did. I met Mr. Gleason from down the street, who was cutting his grass. He didn't get cable tv or Internet but had heard from another neighbor who'd complained of the same problem, and maybe, he said, I wanted to talk with him. I swear Mr. Gleason was cutting the grass with a scythe.
It's almost 7 p.m. No progress. But I've spotted two Comcast trucks checking the overhead wires, and got to speak with two more neighbors. So that's five of them I talked to today. And so this little inconvenience has been something that has brought my little corner of the world together.
We've all been standing around ranting about Comcast.
UPDATE: Cable came back about 8:40 p.m. Internet came back a little later, after unplugging the wireless network router, then the modem, and then plugging in the modem then router.