Thursday, July 30, 2015

L&I workers get Penn training

Say what you want about Philadelphia's Department of Licenses and Inspections - and there is a lot to say - but the department has never been one to fear breaking out of the box.

L&I workers get Penn training

0 comments

Say what you want about Philadelphia's Department of Licenses and Inspections - and there is a lot to say  - but the department has never been one to fear breaking out of the box.

Last year, L&I Commissioner Frances Burns arranged for the Ritz-Carlton Hotel Co. to impart words of wisdom about image-building to 40 department employees tasked with customer service duties. The customer is always right, right?

Now comes word that last week, about 60 L&I employees spent a day at an executive training session with five professors from both the University of Pennsylvania's Wharton School of Business and its Fels Institute of Government.

They discussed performance management, work system models and lessons in leadership - and how to apply it all to improving L&I, from dealing with dangerous properties to coping with change in general.

Said L&I spokeswoman Maura Kennedy, "We realize we need to build upon the existing strengths of our employees togive them the tools they need to implement reforms."

Click here for Philly.com's politics page.

0 comments
We encourage respectful comments but reserve the right to delete anything that doesn't contribute to an engaging dialogue.
Help us moderate this thread by flagging comments that violate our guidelines.

Comment policy:

Philly.com comments are intended to be civil, friendly conversations. Please treat other participants with respect and in a way that you would want to be treated. You are responsible for what you say. And please, stay on topic. If you see an objectionable post, please report it to us using the "Report Abuse" option.

Please note that comments are monitored by Philly.com staff. We reserve the right at all times to remove any information or materials that are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, indecent or otherwise objectionable. Personal attacks, especially on other participants, are not permitted. We reserve the right to permanently block any user who violates these terms and conditions.

Additionally comments that are long, have multiple paragraph breaks, include code, or include hyperlinks may not be posted.

Read 0 comments
 
comments powered by Disqus
About this blog

The Philadelphia Inquirer's Chris Hepp, Tricia Nadolny, Julia Terruso, and Claudia Vargas take you inside Philadelphia's City Hall.

Inquirer City Hall Staff
Also on Philly.com
letter icon Newsletter