With the city's 311 call center now six months in operation, city officials this week acknowledged there are a number of kinks to be worked out.
Among them: 311 operators may answer the phones timely, but they continue to transfer callers where they shouldn't - including to newspaper reporters.
The Inquirer's City Hall Bureau has heard from a number of callers who seem equally shocked to find themselves suddenly talking to a reporter. Calls this week alone came from one person seeking information about getting Mayor Nutter to issue a proclamation; another wanting to register complaints about business taxes; and yet someone else wanting to tell the mayor about alleged police brutality against her son.
Supervisors at 311 were alerted about the glitch on Tuesday, and could not explain why it was happening other than possible mistakes made by new hires.
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