We get a lot of complaints from consumers who tell us their pharmacy shorted them on the number of tablets or capsules they were supposed to get when they had their prescription filled. A report we got last week is typical. A young patient who had dental surgery received a prescription for the opral opioid Lortab 7.5 mg. The amount the dentist listed on the prescription was 24 pills. The patient’s mom had the prescription filled at a local pharmacy. Then, later on at home she counted only 21 pills. Mom called the pharmacy because she wanted to make sure the pharmacist was aware that a mistake had been made in the count. But the pharmacist became defensive, even suggesting that her daughter must have diverted the pills.
Nearly all of the complaints we get like this involve opioid narcotic prescription products like Oxy-Contin, Vicodin, Lortabs, etc. The pharmacy always seems to say that the patient or someone in their home removed some tablets (either for themselves or even to sell on the street) and the patient says the same about the pharmacist and/or their staff. In truth, research shows that diversion through “shorting” (undercounting) and pilferage by pharmacists and pharmacy employees does take place and it’s not that uncommon. At the same time, pill-abusing middle- and high-school students are often obtaining their drugs through medicine cabinet thefts. So really, it’s essential that we find better ways to control these drugs.
The importance of preventing drug diversion is a constant concern. It came to light again last week when the CDC reported that drug overdose deaths in the US rose for the 11th straight year in 2010. There were 38 329 deaths with 22 134 (57.7%) involving pharmaceuticals. Three-quarters of those were unintentional and, not surprisingly, prescription opioid narcotics like those above were responsible for 75.2% of the involved drugs! It’s time we took a hard look at the way these drugs are commonly dispensed in the US. We make it way too easy for people who abuse drugs.
In the U.S., community pharmacists dispense almost all oral solid drugs, including narcotics and sedatives, as loose tablets/capsules in a plastic vial that is labeled for the patient. It makes it easy to divert the pills because you can’t prove in a quick glance how many are in the container. Drug control is far better outside the US where a system of packaging called patient packs or “unit of use” (a sealed patient package containing a quantity that is typically prescribed) is used almost exclusively. Manufacturers, doctors, pharmacists and computer system vendors have worked together to standardize the available quantities. Pharmacists don’t have to count pills and they rarely ever hear from a patient about missing doses.